Thank you for visiting Media to Digital, an online service managed by us, we
are located in Tamworth, NSW. We respect and protect the privacy of our users.
This privacy policy tells you how we collect and use information.
The term “Personal Information” in this privacy policy means any information
from which your identity is apparent or can be reasonably ascertained. We do
not collect Personal Information about you when you visit this online service.
We do require for billing and postage services a valid name and address, as
well as relevant contact details, these details are never shared with anyone
outside of Media to Digital, and email addresses, are stored within our accounting
system to provide us with electronic billing options. Your email address or
personal information is not shared by us with anyone
Scope
The purpose of this online service is to provide you with trusted Conversion
and Video production services Nationwide, with the goal of keeping your footage
and your privacy private.
Personal information
If you contact us, we will collect the email address you nominate and any
other identifying information you provide, such as a name or phone number.
Please do not give us other personal or sensitive information such as
passwords to anything
Other than circumstances such as unlawful activity or serious threats to
health and safety, we do not share Personal Information with other government
agencies.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold, and you
may ask us to correct your Personal Information if you find that it is not
accurate, up-to-date, or complete. You may also make a complaint about our
handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of
your identity before we can grant you access to information about you or change
it.
You can contact us by email, or send your request or complaint to the postal
address below. We undertake to respond within 30 days. If the request or
complaint will take longer to resolve, we will provide you with a date by which
we expect to respond.
How we protect your Personal Information
This online service is hosted in Australia. To help protect the privacy of
the data and personal information we collect and hold, we maintain physical,
technical, and administrative safeguards. We update and test our security
technology on an ongoing basis.
We train our employees about the importance of confidentiality and
maintaining the privacy and security of your information. Access to your
Personal Information is restricted to employees who require it to provide
services to you.
Access to Personal Footage is not available to anyone accept direct
employees of Media to Digital.
All of our Data is stored on a Secure Local Network Access Server which is
not accessible by the internet, so your footage and privacy are protected.
Personal Footage
All video and personal footage is only stored for a specific amount of
time locally and in a secure storage device, this data is retained for one week
after delivery of a product to guarantee that if there are any issues with our
work we can review it and fix it if possible.
After 7 days of the final product being delivered to the customer, Media to
Digital delete all copies of the footage that has been converted forever using
secure deletion methods. Available to us.
Contracts
Images and Footage from projects or weddings may be reproduced or displayed
online as stated in contracts signed by all parties, where Media to Digital are
the Legal Copyright owners. Footage that is not owned by Media to Digital will
be deleted and not stored after 2 weeks of completion of any project.
